Frequently Asked Questions

Personalized orders

It's very important that you're happy with the map design so I show a digital proof within 3 business days after purchase via email and at that time modifications can be made to make sure you're happy with the design before I print it.
Proofs for the set of 3 prints or more are shown within 5 business days after purchase.

Can you do (this) and (this) location?

Yes, any worldwide location is available.

How to order?

To order, you can purchase the item writing the following information in the "Customization" section of the listing:
1 - The worldwide location(s) you would like featured: town, city, state or country.
2 - Optional caption (names, quote, a date, etc) to go under the map image.

Is the frame included?

Frames are not included.

Do you sell frames separately?

No, I'm sorry but I don't offer framing at this time. 

When do I get my print?

You'll email you a proof in 3 business days after purchase and at that time modifications can be made. Once approved the design is printed and shipped within one business day.

Proofs for the set of 3 prints or more are shown within 5 business days after purchase and once approved the designs are printed and shipped within one business day.

I ship via Priority Mail to USA shipping addresses and once shipped, it usually takes 3-4 business days to arrive.

International delivery times vary. Once shipped, they normally take around 6-10 business days to arrive.

Shipment method?

We ship from Connecticut and we use the United States Post Office. Shipping options are Priority Mail and Express Mail (both options are available during checkout) to USA delivery address and standard International shipping to orders outside the USA.

Is your customer service 5 stars? Is my satisfaction with the custom order guaranteed?

Yes and yes! As important as the customer's satisfaction with the end result of my products, is the good communication during the creation process and also the customer service after the prints have been shipped.

 

This is a gift, can you include a gift note?

Yes, I'll be happy to include a gift note.